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Position: Patient Care Analyst
Location: Palmetto, Fl
Date of Vacancy: 01/18/18
Closing Date: Until filled
Job Summary:
The Patient Care Analyst is responsible for friendly, courteous, professional and informative customer service to the company’s patients seeking to enhance member engagement, compliance, patient health and satisfaction. Improve quality, and access to comprehensive care as well as scheduling appointments to ensure Quality Measures are met. The Patient Care Analyst provides a caring and compassionate impression on all clients of the company.
Requirements:
  • High School Graduate or GED equivalent.
  • Minimum of six months of customer service experience in a high volume impact environment, within the healthcare field.
  • Medical terminology required
  • Authorization and referral or scheduling experience desired
  • Excellent customer service expertise.
  • Ability to function effectively under stressful situations.
  • Must be flexible, resourceful and able to troubleshoot.
  • Must be able to handle multiple projects simultaneously and set priorities.
  • Must maintain a professional demeanor and appearance at all time.
  • Bilingual (Spanish / English) is beneficial.

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