700 8th Ave. West, Suite 101, Palmetto, FL 34221  |  941-776-4000



Medical Team Photo

View All Positions

Position: Patient Care Analyst
Location: Palmetto, Fl
Date of Vacancy: 05/10/18
Closing Date: Open until filled
Job Summary:
The Patient Care Analyst is responsible for friendly, courteous, professional and informative customer service to the company's patients seeking to enhance member engagement, compliance, patient health and satisfaction. Improve quality, and access to comprehensive care as well as scheduling appointments to ensure Quality Measures are met. The Patient Care Analyst provides a caring and compassionate impression on all clients of the company.

  • Provides friendly, courteous and professional service at all time to all patients
  • Has an excellent understanding of telephone usage and the operation of the telephone system
  • Forwards calls accurately to the correct person or extension and ensures that someone is answering on the extension before passing the caller
  • Demonstrates competency and proficiency with the electronic medical patient information system
  • Calls patients to schedule advanced appointments and accurately enters new or follow-up information into the electronic medical patient information system
  • Obtains, verifies, and/or updates demographics and insurance information in the appropriate electronic patient health information systems
  • High School Graduate or GED equivalent.
  • Minimum of six months of customer service experience in a high volume impact environment, within the healthcare field.
  • Medical terminology required
  • Authorization and referral or scheduling experience desired
  • Excellent customer service expertise.
  • Ability to function effectively under stressful situations.
  • Must be flexible, resourceful and able to troubleshoot.
  • Must be able to handle multiple projects simultaneously and set priorities.
  • Must maintain a professional demeanor and appearance at all time.
  • Bilingual (Spanish / English) is beneficial.

**MCR Health Services is a drug free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test.  IND123

**PLEASE NOTE** After completing your profile, please click "Save and Continue" then "Apply for this Job"

Apply Now