700 8th Ave. West, Suite 101, Palmetto, FL 34221  |  941-776-4000



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Position: Patient Services Team Lead
Location: Arcadia, FL
Date of Vacancy: 06/25/18
Closing Date: Open until filled
Job Summary:

The Patient Services Team Lead must have experience and show expertise in the duties of the Patient Services Representative, Senior Patient Services Representative and Patient Care Advocates in order to assist the Patient Services Regional Managers in creating and maintaining a caring and compassionate impression on all clients of the company.  The Patient Services Representative Team Lead is the go-to person for day-to-day questions and guidance on operational policies and procedures relating to the Patient Services team, while performing the duties of the Senior Patient Services Representative, who is the initial contact for all clients of the company and is responsible for irreproachable customer service and portraying the positive image of the company. 


     High School Graduate or GED equivalent. 

     Minimum of two years of experience in a similar position, preferably in a healthcare field, or two years of experience as a Senior Patient Service Representative

     Excellent customer service expertise.

     Ability to perform well in a high-volume environment.

     Ability to function effectively under stressful situations.

     Must be flexible, resourceful and able to troubleshoot.

     Must be able to handle multiple projects simultaneously and set priorities.

     Must maintain a professional demeanor and appearance at all time.

     Knowledge of electronic patient health system required.

     Knowledge of insurance companies, payers and E&M codes required.

     Bilingual (Spanish / English) is beneficial.

     Must possess a current valid driver’s license for the State of Florida.

      MCR Health Services is a drug free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test.  IND123

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